We have received reports of difficulties in getting in touch with our Caguas, Puerto Rico office. The present is to inform you all that our office reopened on October 2, 2017, two weeks after the disastrous Hurricane Maria struck. The office made use of its standby generators and backup water tank and relayed internet traffic through its Boca Raton, Florida office.
Fast forward four months, and the Caguas office, is in a small regional “pocket” still without grid power. We are running our third generator and a fourth one has already been ordered and is pending installation. The good news is we have water service, land lines, internet and cellphone restored and backup sat phone communication.
Please note the following numbers associated with our office are currently temporarily not in service for technical issues with the line provider or have been dropped from our telephone roster due for other reasons: (787-745-2625 temporarily out of order), (787-697-1139 and 787-698-1139 permanently dropped).
Our Caguas office is open for business Monday thru Friday, 8AM thru 5PM, Atlantic Standard Time. The contact phones are the same for the last 20 years, 787-746-5486, and fax 787-704-6215. Email is received 24-7-365 at firstname.lastname@example.org , and more information on us is available at our websitewww.jebpr.com, Twitter and Facebook pages. Other available phones during working hours are 787-586-6100 (Margarita Otero, Administrative Assistant) and 787-240-0981 (Carlos Lebron, Survey Manager).
Working on only one land line at the office means you may have to try us more than once to get through due to periodic moments of high call traffic. On very rare occasion, the office will work on reduced work day for generator tank refueling, maintenance, repairs or replacement.
These minor inconveniences have not affected our commitment to our clients and the recovery effort of Puerto Rico and we have performed over a dozen projects in Florida and Puerto Rico since Hurricane Maria, including harbor clearance and assessments, high definition surveys for structural damage assessments, subsurface utility surveys for the installation of FEMA emergency generators in different parts of the Puerto Rico, etcetera. All projects have been delivered on time and within budget.
We appreciate your patience and hope to continue our partnership with friends, clients and suppliers in these challenging times. We will keep you all informed.